Refund policy

Return & Refund Policy

At Digihaul Designs, all products are custom-made and made-to-order, which means we are unable to accept returns or exchanges once a design has been approved and sent to print.

However, we want you to be completely satisfied. Here's how we handle issues:

Design Revisions

• All orders include up to 2 rounds of revisions before final approval
• Additional revisions are available for $15 per round
• Once you approve your final design, no further changes can be made

Refunds

• A full refund is available if you cancel before design work has begun
• A 50% refund is available if you cancel after design work has started but before final approval
• No refunds are issued once the design has been approved and submitted to print

Print Errors

• If your printed order arrives damaged or contains a printing error on our part, we will reprint and reship at no cost to you
• Claims must be submitted within 7 days of receiving your order with photo documentation

Digital Files

• Due to the nature of digital products, no refunds are issued once digital files have been delivered

For any concerns please contact us at sybarreau@digihauldesigns.com and we will make it right.